“When problems arise, you will usually find two types of people: whiners and winners. Whiners obstruct progress; they spend hours complaining about this point or that, without offering positive solutions. Winners acknowledge the existence of the problem, but they try to offer practical ideas that can help resolve the matter in a manner that is satisfactory to both parties.”

“Nobody can do everything well, so learn how to delegate responsibility to other winners and then hold them accountable for their decisions.”

“To be successful in life, you must get in the habit of turning negatives into positives.”

“Without appreciation and respect for other people, true leadership becomes ineffective, if not impossible.”

“In your business or in your close relationships, if you want people to perform Herculean feats on your behalf, they must know that you care about them.”

“Many people fail not so much because of their mistakes; they fail because they are afraid to try.”

“Personally, I'm not a whiner. I don't believe in complaining about something if you don't have a realistic plan for how to fix it.”