Dec. 13, 2024, 2:45 p.m.
In the ever-evolving landscape of business, exceptional customer service remains a cornerstone for success. It's more than just resolving issues—it's about building relationships, creating memorable experiences, and turning customers into loyal advocates. To inspire and motivate those working in this vital aspect of business, we have curated a list of 63 powerful quotes from industry leaders, thinkers, and visionaries. These insights capture the essence of outstanding customer service and serve as a reminder of its profound impact on both customers and businesses alike. Whether you're looking for a spark of inspiration, a guiding principle, or a rallying cry for your team, these quotes are sure to resonate and motivate.
1. “This is what you shall do; Love the earth and sun and the animals, despise riches, give alms to every one that asks, stand up for the stupid and crazy, devote your income and labor to others, hate tyrants, argue not concerning God, have patience and indulgence toward the people, take off your hat to nothing known or unknown or to any man or number of men, go freely with powerful uneducated persons and with the young and with the mothers of families, read these leaves in the open air every season of every year of your life, re-examine all you have been told at school or church or in any book, dismiss whatever insults your own soul, and your very flesh shall be a great poem and have the richest fluency not only in its words but in the silent lines of its lips and face and between the lashes of your eyes and in every motion and joint of your body.” - Walt Whitman
2. “At the end of life we will not be judged by how many diplomas we have received, how much money we have made, how many great things we have done.We will be judged by "I was hungry, and you gave me something to eat, I was naked and you clothed me. I was homeless, and you took me in.” - Mother Teresa
3. “You are what you do, not what you say you'll do.” - Carl Gustav Jung
4. “My religious convictions and scientific views cannot at present be more specifically defined than as those of a believer in creative evolution. I desire that no public monument or work of art or inscription or sermon or ritual service commemorating me shall suggest that I accepted the tenets peculiar to any established church or denomination nor take the form of a cross or any other instrument of torture or symbol of blood sacrifice.[From the will of GBS]” - George Bernard Shaw
5. “I'm inspired by the people I meet in my travels--hearing their stories, seeing the hardships they overcome, their fundamental optimism and decency. I'm inspired by the love people have for their children. And I'm inspired by my own children, how full they make my heart. They make me want to work to make the world a little bit better. And they make me want to be a better man.” - Barack Obama
6. “For all works and things, which are either commanded or forbidden by God and thus have been instituted by the supreme Majesty, are 'musts.' Nevertheless, no one should be dragged to them or away from them by the hair, for I can drive no man to heaven or beat him into it with a club.” - Martin Luther
7. “In the end, though, maybe we must all give up trying to pay back the people in this world who sustain our lives. In the end, maybe it's wiser to surrender before the miraculous scope of human generosity and to just keep saying thank you, forever and sincerely, for as long as we have voices.” - Elizabeth Gilbert
8. “The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.” - Barack Obama
9. “Though my work may be menial, though my contribution may be small, I can perform it with dignity and offer it with unselfishness. My talents may not be great, but I can use them to bless the lives of others.... The goodness of the world in which we live is the accumulated goodness of many small and seemingly inconsequential acts.” - Gordon B. Hinckley
10. “We are not called upon to do all the good that is possible, but only that which we can do.” - Theodore Guerin
11. “When you are able to shift your inner awareness to how you can serve others, and when you make this the central focus of your life, you will then be in a position to know true miracles in your progress toward prosperity.” - Wayne W. Dyer
12. “Do not worry in the least about yourself, leave all worry to God,' - this appears to be the commandment in all religions. This need not frighten anyone. He who devotes himself to service with a clear conscience, will day by day grasp the necessity for it in greater measure, and will continually grow richer in faith. The path of service can hardly be trodden by one who is not prepared to renounce self-interest, and to recognize the conditions of his birth. Consciously or unconsciously, every one of us does render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and will make not only for our own happiness but that of the world at large.” - Mahatma Ghandi
13. “For the admirable gift of himself, and for the magnificent service he renders humanity, what reward does our society offer the scientist? Have these servants of an idea the necessary means of work? Have they an assured existence, sheltered from care? The example of Pierre Curiee, and of others, shows that they have none of these things; and that more often, before they can secure possible working conditions, they have to exhaust their youth and their powers in daily anxieties. Our society, in which reigns an eager desire for riches and luxury, does not understand the value of science. It does not realize that science is a most precious part of its moral patrimony. Nor does it take sufficient cognizance of the fact that science is at the base of all the progress that lightens the burden of life and lessens its suffering. Neither public powers nor private generosity actually accord to science and to scientists the support and the subsidies indispensable to fully effective work.” - Marie Curie
14. “True leaders understand that leadership is not about them but about those they serve. It is not about exalting themselves but about lifting others up.” - Sheri L. Dew
15. “Life is for service.” - Fred Rogers
16. “If you can't do great things, Mother Teresa used to say, do little things with great love. If you can't do them with great love, do them with a little love. If you can't do them with a little love, do them anyway.Love grows when people serve.” - John Ortberg
17. “A person less fortunate than yourself deserves the best you can give. Because of duty, and honor, and service. You understand those words? You should do your job right, and you should do it well, simply because you can, without looking for notice or reward.” - Lee Child
18. “And yet many of us do it without families," Nynaeve said. "Without love, without passion beyond our own particular interests. So even while we try to guide the world, we separate ourselves from it.We risk arrogance, Egwene. We always assume we know best, but risk making ourselves unable to fathom the people we claim to serve.” - Robert Jordan
19. “We love those whom we serve (p. 26)” - Richard Paul Evans
20. “When we attempt to clear up the mess others have made, or when we love the unlovely, we demonstrate the kind of weirdness God likes. We give the lie to the evolutionary survival of the fittest maxim...” - Ann Benton
21. “Helping, fixing, and serving represent three different ways of seeing life. When you help, you see life as weak. when you fix, you see life as broken. When you serve, you see life as whole. Fixing and helping may be the work of the ego, and service the work of the soul.” - Rachel Naomi Remen
22. “On the Bigotry of Culture:: it presented us with culture, with thought as something justified in itself, that is, which requires no justification but is valid by it's own essence, whatever its concrete employment and content maybe. Human life was to put itself at the service of culture because only thus would it become charged with value. From which it would follow that human life, our pure existence was, in itself, a mean and worthless thing.” - José Ortega y Gasset
23. “Our obligations to our country never cease but with our lives. - John Adams” - David McCullough
24. “For now. But if I ever decide you're useless, you are a dead man."To be killed by you is to be desired more than a life excluded from your service."Bravo." Her Imperial Viciousness laughed with genuine feeling. "Bra-vo!” - Frank Beddor
25. “Those who unlock your compassion are those to whom you've been assigned.” - Mike Murdock
26. “We lose our life by serving and lifting others. By so doing we experience the only true and lasting happiness. Service is not something we endure on this earth so we can earn the right to live in the celestial kingdom. Service is the very fiber of which an exalted life in the celestial kingdom is made. Oh, for the glorious day when these things all come naturally because of the purity of our hearts... We are truly happy only when we are engaged in unselfish service. Service is what godhood is all about.” - Marion G. Romney
27. “Power is to be used in the service of others and only secondarily, if at all, for the benefit of oneself.” - Duane Elmer
28. “A man who goes into a restaurant and blatantly disrespects the servers shows a strong discontent with his own being. Deep down he knows that restaurant service is the closest thing he will ever experience to being served like a king.” - Criss Jami
29. “Want to keep Christ in Christmas? Feed the hungry, clothe the naked, forgive the guilty, welcome the unwanted, care for the ill, love your enemies, and do unto others as you would have done unto you.” - Steve Maraboli
30. “If you make me lunch," he said, "will you put it in a brown paper bag?...Because when I see kids come to school with their lunch in a paper bag, that means that someone cares about them. Miss Laura, can I please have my lunch in a paper bag?” - Laura Schroff
31. “Takamasa Saegusa: 'Seigen, a mere member of the Toudouza, had the effrontery to sully the sacred dueling ground. For that reason, our lord had already decided to subject him to tu-uchi before long. Cut off his head immediately, and stick it on a pike!'Gennosuke could hardly believe his ears. Such an insult to Irako Seigen was unwarranted. It was pride. For Gennosuke, Irako Seigen was pride itself.Takamasa Saegusa: 'Fujiki Gennosuke! It is the way of the samurai to take the head of the defeated enemy on the battleground. Do not hesitate! If you are a samurai, you must carry out the duty of a samurai!'Samurai...Saegusa, Lord of Izu, continued shouting, but Gennosuke did not attend. That word 'samurai' alone reverberated through his body.If one aims at the juncture between the base of the skull and the spine, decapitation is not that difficult, but Gennosuke could muster no more strength than a baby. He grew pale and trembled with the strain. He could only hack with his sword as if he were sawing wood. He felt nauseated, as if his own cells one after another were being annihilated. But this...Lord Tokugawa Tadanaga: 'I approve.'Takamasa Saegusa: 'Fujiki Gennosuke, for this splendid action you have received words of thanks from our lord. As a sign of his exceptional approval, you shall be given employment at Sunpu Castle. This great debt will by no means be forgotten. From this day forward you must offer your life to our lord!'Prostrating himself, Gennosuke vomited.” - Takayuki Yamaguchi
32. “Service is the measure of greatness; it always has been true; it is true today, and it always will be true, that he is greatest who does the most of good. Nearly all of our controversies and combats grow out of the fact that we are trying to get something from each other--there will be peace when our aim is to do something for each other. The human measure of a human life is its income; the divine measure of a life is its outgo, its overflow--its contribution to the welfare of all.” - William Jennings Bryan
33. “When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.” - Steve Maraboli
34. “Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.” - Steve Maraboli
35. “Make sure your business is creating a service experience so good that it demands loyalty.” - Steve Maraboli
36. “The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-and these are hard.” - Bill Price
37. “Christmas is our annual reminder to look up—pondering celestial stars, to look out—serving those in need, and to look down—glorifying our Lord in humble prayer.” - Richelle E. Goodrich
38. “...Ponnammal set the example for the others by quietly doing what they did not care to do. Her spirit created a new climate in the place, and the time came when there was not one nurse who would refuse to do whatever needed to be done.” - Elisabeth Elliot
39. “All great leaders find a sense of balance through their levels of reception. For instance, those who support a leader may soften him, those who ignore him may challenge him, and those who oppose him may stroke his ego.” - Criss Jami
40. “A sign of power in a man is not only when people follow what he suggests, but also when people make a conscious effort to do the exact opposite of what he suggests.” - Criss Jami
41. “Yes, of course we could all use some help. There isn't a person alive without a need. So don't ask the silly question, just figure out how you're going to help and do it!” - Richelle E. Goodrich
42. “Until you understand your customers - deeply and genuinely - you cannot hope to serve them” - Rasheed Ogunlaru
43. “Even the smallest act of service, the simplest act of kindness, is a way to honor those we lost; a way to reclaim that spirit of unity that followed 9/11.” - Barack Obama
44. “I know most people want others to have good lives, and, when they understand the situation, they will do what they can to steer the world back toward kindness. This is when human beings, I believe, are most admirable.” - Daoud Hari
45. “It is not about how intelligent you are or how good you score in exam but it is about how helpful you are and how much you made people happy” - Vijay Dhameliya
46. “Patriotism is a thing difficult to put into words. It is neither precisely an emotion nor an opinion, nor a mandate, but a state of mind -- a reflection of our own personal sense of worth, and respect for our roots. Love of country plays a part, but it's not merely love. Neither is it pride, although pride too is one of the ingredients.Patriotism is a commitment to what is best inside us all. And it's a recognition of that wondrous common essence in our greater surroundings -- our school, team, city, state, our immediate society -- often ultimately delineated by our ethnic roots and borders... but not always.Indeed, these border lines are so fluid... And we do not pay allegiance as much as we resonate with a shared spirit.We all feel an undeniable bond with the land where we were born. And yet, if we leave it for another, we grow to feel a similar bond, often of a more complex nature. Both are forms of patriotism -- the first, involuntary, by birth, the second by choice.Neither is less worthy than the other.But one is earned.” - Vera Nazarian
47. “I would never want to reach out someday with a soft, uncallused hand-a hand never dirtied by serving-and shake the nail-pierced hand of Jesus.” - Bill Hybels
48. “Wanting help, I reached out to serve. Seeking happiness, I smiled and offered comfort. Yearning for love, I showed love. And now I understand. My life was never about me, it was always about you.” - Richelle E. Goodrich
49. “Of course you could do more - you can always do more, and you should do more - but still, the important things is to do what you can, whenever you can. You just do your best, and that's all you can do. Too many people use the excuse that they don't think they can do enough, so they decide they don't have to to do anything. There's never a good excuse for not doing anything - even if it's just to sign something, or send a small contribution, or invite a newly settled refugee family over for Thanksgiving.” - Will Schwalbe
50. “You can find Calcutta anywhere in the world. You only need two eyes to see. Everywhere in the world there are people that are not loved, people that are not wanted nor desired, people that no one will help, people that are pushed away or forgotten. And this is the greatest poverty.” - Mother Theresa
51. “When we replace a sense of service and gratitude with a sense of entitlement and expectation, we quickly see the demise of our relationships, society, and economy.” - Steve Maraboli
52. “No time is better spent than that spent in the service of your fellow man.” - Bryan McGill
53. “You have to lift a person up before you can really put them in their place.” - Criss Jami
54. “We never think lightly of those who walk with us on our uphill days.” - Richelle E. Goodrich
55. “Graciousness in serving and being served marks the lives of leaders who have made the largest impact on my life.” - Sue Mallory
56. “Service is providing what's wanted, not what I'd like to give.” - Brian Klemmer
57. “As long as there are ways we can serve, then we have a job to do.” - Marianne Williamson
58. “Every game is winnable if you change your mind about what the prize should be and your perspective about the players at the table.” - Shannon L. Alder
59. “First, a man may in some ways be superior to his fellows and still serve them, if together they serve a common cause which is greater than any one man. I believe that I serve such a cause, or I would not be doing it.” - Roger Zelazny
60. “The drums of Africa still beat in my heart. They will not let me rest while there is a single Negro boy or girl without a chance to prove his worth.” - Mary McLeod Bethune
61. “Service and gratitude will fuel your relationship; entitlement and expectation will poison it.” - Steve Maraboli
62. “The highest distinction is service to others.” - Max Brooks
63. “She was the kind of shopkeeper who finishes the paragraph she is reading before waiting on the customer.” - Cornell Woolrich