“The media no longer hesitate to whip up lurid anxieties in order to increase sales, in the process undermining social confidence and multiplying fears.”

“Without such trust and safety, social relationships tend to become strategic rather than cooperative, increasingly full of skepticism and even anxiety and fear about others' intentions. (p. 27)”

“The next step in the process is to measure the impact that these increases in reach have on your number of new transacting customers. The secret to a company’s reach strategy lies in the program’s ability not only to acquire fans, followers, subscribers and connections, but to convert them through its use of social media into transacting customers.”

“Using people to leverage a refined process multiplies production; using people as a solution to a poor process multiplies problems.”

“A message was scribbled on the wall: Life is for sale. Alert the news for the media.”

“It was not in her nature, however, to increase her vexations by dwelling on them. She was confident of having performed her duty, and to fret over unavoidable evils, or augment them by anxiety, was not part of her disposition.”