“Worse, he seemed as impassive as some of the killers he'd interrogated. That more than anything was what struck him. Men who killed serially suffered a unique lack of affect. You felt this in advance, a physical pressure before they entered a room. There was something impenetrable and thick behind their eyes, a gaze that was shark-dumb. They were people, Hastroll thought, who could not be touched by love.”

“There's a feeling of shame that is more painful than any other in life; it's the shame felt by the victim who is forced to look his killer in the eyes, as if he were the creature bowing before its creator.”

“Even among men lacking all distinction he inevitably stood out as a man lacking more distinction than all the rest, and people who met him were always impressed by how unimpressive he was.”

“He smiled too, but did not hold her gaze. She watched as he put a few more pieces of wood on the fire, and wondered again who he was, who he really was. What happened to you? What could have been so bad? As she watched, she was struck by the undeniable sense that behind his introverted, self-effacing demeanor was a tireless mind churning with thought and memory, self-sustained like the constant machinations of a kinetic engine; and much like his two differently colored eyes, she also sensed that there were two just as different sides to him.”

“What could you do? Major Major asked himself again. What could you do with a man who looked you squarely in the eye and said he would rather die than be killed in combat, a man who was at least as mature and intelligent as you were and who you had to pretend was not? What could you say to him?”

“There are two kinds of people who sit around all day thinking about killing people...mystery writers and serial killers. I'm the kind that pays better.”