“And Mr. J.L.B. Matekoni was at that moment on the verge of an exceptionally important thought, even though its final shape had yet to reveal itself. How much easier it was for Mma Ramotswe—she put things so well, so succinctly, so profoundly, and appeared to do this with such little effort. It was very different if one was a mechanic, and therefore not used to telling people—in the nicest possible way, of course—how to run their lives. Then one had to think quite hard to find just the right words that would make people sit up and say, “But that is very true, Rra!” Or, especially if you were Mma Ramotswe, “But surely that is well known!”

“Mma Ramotswe had a gift for the American woman, a basket which on her return journey from Bulawayo she had bought, on impulse, from a woman sitting by the side of the road in Francistown. The woman was desperate, and Mma Ramotswe, who did not need a basket, had bought it to help her. It was a traditional Botswana basket, with a design worked into the weaving."These little marks here are tears," she said. "The giraffe gives its tears to the women and they weave them into the basket."The American woman took the basket politely, in the proper Botswana way of receiving a gift with both hands. How rude were people who took a gift with one hand, as if snatching it from the donor; she knew better.You are very kind, Mma," she said. "But why did the giraffe give its tears?"Mma Ramotswe shrugged; she had never thought about it. "I suppose that it means that we can all give something," she said. "A giraffe has nothing else to give--only tears." Did it mean that? she wondered. And for a moment she imagined that she saw a giraffe peering down through the trees, its strange stilt-borne body among the leaves; and its moist velvet cheeks and liquid eyes; and she thought of all the beauty that there was in Africa, and of the laughter, and the love. The boy looked at the basket. "Is that true, Mma?"Mma Ramotswe smiled. "I hope so," she said.”

“Mma Makutsi pondered this. "Why are there fewer and fewer gentlemen, Mma Ramotswe?""It is our fault, Mma. It is the fault of ladies.""Why is that?""Because we have allowed men to stop behaving as gentlemen, and when you allow people to do what they wish, then that is what they do. They stop doing the things they need to do." She looked at Mma Makutsi across the steering wheel. "That is well known, I think, Mma. That is well known.”

“You cannot divide a child's heart in two" she had observed to Mma Makutsi, "and yet that is what some people wish to do. A child has only one heart.""And the rest of us?" Mma Makutsi had asked. "Do we not have one heart too?"Mma Ramotswe nodded. "Yes, we have only one heart, but as you grow older you heart grows bigger. A child loves only one or two things; we love so many things.""Such as?"Mma Ramotswe smiled. "Botswana. Rain. Cattle. Friends. Our children. Our late relatives. The smell of woodsmoke in the morning. Red bush tea...”

“It was a good place to sit, and listen, under a sky that had seen so much and heard so much that one more wicked deed would surely make no difference. Sins, thought Mma Ramotswe, are darker and more powerful when contemplated within confining walls. Out in the open, under such a sky as this, misdeeds were reduced to their natural proportions — small, mean things that could be faced quite openly, sorted, and folded away.”

“There were times when an apology was best, she thought, even when one really had nothing to apologise for. If only people would say sorry sooner rather than later, Mma Ramotswe believed, much discord and unhappiness could be avoided. But that was not the way people were. So often pride stood in the way of apology, and then, when somebody was ready to say sorry, it was already too late.”