“I am glad you are pleased," said Mma Ramotswe. "You have broken the glass ceiling that stops secretaries from reaching their full potential."Mma Makutsi looked up, as if to search for the ceiling that she had broken. There were only the familiar ceiling boards, fly-tracked and buckling from the heat. But the ceiling of the Sistine Chapel itself could not at that moment have been more glorious in her eyes, more filled with hope and joy.”

“Mma Makutsi pondered this. "Why are there fewer and fewer gentlemen, Mma Ramotswe?""It is our fault, Mma. It is the fault of ladies.""Why is that?""Because we have allowed men to stop behaving as gentlemen, and when you allow people to do what they wish, then that is what they do. They stop doing the things they need to do." She looked at Mma Makutsi across the steering wheel. "That is well known, I think, Mma. That is well known.”

“You cannot divide a child's heart in two" she had observed to Mma Makutsi, "and yet that is what some people wish to do. A child has only one heart.""And the rest of us?" Mma Makutsi had asked. "Do we not have one heart too?"Mma Ramotswe nodded. "Yes, we have only one heart, but as you grow older you heart grows bigger. A child loves only one or two things; we love so many things.""Such as?"Mma Ramotswe smiled. "Botswana. Rain. Cattle. Friends. Our children. Our late relatives. The smell of woodsmoke in the morning. Red bush tea...”

“Although 'to paint' means something like "to cause to be covered with paint," one does not 'paint a brush' when one dips it in the can, and it is hard to say with a straight face that "Michelangelo painted the ceiling" when he caused the ceiling of the Sistine Chapel to be covered with paint.”

“Mma Ramotswe had a gift for the American woman, a basket which on her return journey from Bulawayo she had bought, on impulse, from a woman sitting by the side of the road in Francistown. The woman was desperate, and Mma Ramotswe, who did not need a basket, had bought it to help her. It was a traditional Botswana basket, with a design worked into the weaving."These little marks here are tears," she said. "The giraffe gives its tears to the women and they weave them into the basket."The American woman took the basket politely, in the proper Botswana way of receiving a gift with both hands. How rude were people who took a gift with one hand, as if snatching it from the donor; she knew better.You are very kind, Mma," she said. "But why did the giraffe give its tears?"Mma Ramotswe shrugged; she had never thought about it. "I suppose that it means that we can all give something," she said. "A giraffe has nothing else to give--only tears." Did it mean that? she wondered. And for a moment she imagined that she saw a giraffe peering down through the trees, its strange stilt-borne body among the leaves; and its moist velvet cheeks and liquid eyes; and she thought of all the beauty that there was in Africa, and of the laughter, and the love. The boy looked at the basket. "Is that true, Mma?"Mma Ramotswe smiled. "I hope so," she said.”

“Why am I here? I was falling off a cliff just a minute ago, and then I landed on your floor.”Estelle looked down to the floor, up at the ceiling, and then to Riley. Estelle said, “There is no cliff above my ceiling.”