“Mma Makutsi pondered this. "Why are there fewer and fewer gentlemen, Mma Ramotswe?""It is our fault, Mma. It is the fault of ladies.""Why is that?""Because we have allowed men to stop behaving as gentlemen, and when you allow people to do what they wish, then that is what they do. They stop doing the things they need to do." She looked at Mma Makutsi across the steering wheel. "That is well known, I think, Mma. That is well known.”

“You cannot divide a child's heart in two" she had observed to Mma Makutsi, "and yet that is what some people wish to do. A child has only one heart.""And the rest of us?" Mma Makutsi had asked. "Do we not have one heart too?"Mma Ramotswe nodded. "Yes, we have only one heart, but as you grow older you heart grows bigger. A child loves only one or two things; we love so many things.""Such as?"Mma Ramotswe smiled. "Botswana. Rain. Cattle. Friends. Our children. Our late relatives. The smell of woodsmoke in the morning. Red bush tea...”

“Men are very sensitive, Mma Makutsi. You would not always think it to look at them, but they are. They do not like you to point out that they are wrong, even when they are. That is the way things are, Mma--it just is.”

“Mma Ramotswe sighed. 'We are all tempted, Mma. We are all tempted when it comes to cake.'That is true,' said Mma Potokwane sadly. 'There are many temptations in this life, but cake is probably one of the biggest of them.”

“I am glad you are pleased," said Mma Ramotswe. "You have broken the glass ceiling that stops secretaries from reaching their full potential."Mma Makutsi looked up, as if to search for the ceiling that she had broken. There were only the familiar ceiling boards, fly-tracked and buckling from the heat. But the ceiling of the Sistine Chapel itself could not at that moment have been more glorious in her eyes, more filled with hope and joy.”

“...this woman, moved by some private sorrow as much as the words being spoken, cried almost silently, unobserved by others, apart from Mma Ramotswe, who stretched out her hand and laid it on her shoulder. Do not cry, Mma, she began to whisper, but changed her words even as she uttered them, and said quietly, Yes, you can cry, Mma. We should not tell people not to weep - we do it because of our sympathy for them - but we should really tell them that their tears are justified and entirely right.”