“There were times when an apology was best, she thought, even when one really had nothing to apologise for. If only people would say sorry sooner rather than later, Mma Ramotswe believed, much discord and unhappiness could be avoided. But that was not the way people were. So often pride stood in the way of apology, and then, when somebody was ready to say sorry, it was already too late.”

“And Mr. J.L.B. Matekoni was at that moment on the verge of an exceptionally important thought, even though its final shape had yet to reveal itself. How much easier it was for Mma Ramotswe—she put things so well, so succinctly, so profoundly, and appeared to do this with such little effort. It was very different if one was a mechanic, and therefore not used to telling people—in the nicest possible way, of course—how to run their lives. Then one had to think quite hard to find just the right words that would make people sit up and say, “But that is very true, Rra!” Or, especially if you were Mma Ramotswe, “But surely that is well known!”

“I always thought saying sorry was more about alleviatingguilt, that apologies were designed for the mouth, not forthe ears.”

“Other people apologize and don't mean t "Sorry, but you shouldn't have..." or "Sorry, but I just didn't..." They apologize while telling you that they were right all along, which is the opposite of an actual apology.”

“But she had recently come to think that in such unhappy times--when the odds were so high against personal happiness--to find love was miraculous, and to fulfill it as best two people could was what really mattered.”

“And when someone apologizes to you enough times for things they'll never stop doing, I think it's FEARLESS to stop believing them. It's FEARLESS to say "you're NOT sorry" and walk away.”