“...this woman, moved by some private sorrow as much as the words being spoken, cried almost silently, unobserved by others, apart from Mma Ramotswe, who stretched out her hand and laid it on her shoulder. Do not cry, Mma, she began to whisper, but changed her words even as she uttered them, and said quietly, Yes, you can cry, Mma. We should not tell people not to weep - we do it because of our sympathy for them - but we should really tell them that their tears are justified and entirely right.”

“Mma Ramotswe had a gift for the American woman, a basket which on her return journey from Bulawayo she had bought, on impulse, from a woman sitting by the side of the road in Francistown. The woman was desperate, and Mma Ramotswe, who did not need a basket, had bought it to help her. It was a traditional Botswana basket, with a design worked into the weaving."These little marks here are tears," she said. "The giraffe gives its tears to the women and they weave them into the basket."The American woman took the basket politely, in the proper Botswana way of receiving a gift with both hands. How rude were people who took a gift with one hand, as if snatching it from the donor; she knew better.You are very kind, Mma," she said. "But why did the giraffe give its tears?"Mma Ramotswe shrugged; she had never thought about it. "I suppose that it means that we can all give something," she said. "A giraffe has nothing else to give--only tears." Did it mean that? she wondered. And for a moment she imagined that she saw a giraffe peering down through the trees, its strange stilt-borne body among the leaves; and its moist velvet cheeks and liquid eyes; and she thought of all the beauty that there was in Africa, and of the laughter, and the love. The boy looked at the basket. "Is that true, Mma?"Mma Ramotswe smiled. "I hope so," she said.”

“Mma Makutsi pondered this. "Why are there fewer and fewer gentlemen, Mma Ramotswe?""It is our fault, Mma. It is the fault of ladies.""Why is that?""Because we have allowed men to stop behaving as gentlemen, and when you allow people to do what they wish, then that is what they do. They stop doing the things they need to do." She looked at Mma Makutsi across the steering wheel. "That is well known, I think, Mma. That is well known.”

“Mma Ramotswe sighed. 'We are all tempted, Mma. We are all tempted when it comes to cake.'That is true,' said Mma Potokwane sadly. 'There are many temptations in this life, but cake is probably one of the biggest of them.”

“You cannot divide a child's heart in two" she had observed to Mma Makutsi, "and yet that is what some people wish to do. A child has only one heart.""And the rest of us?" Mma Makutsi had asked. "Do we not have one heart too?"Mma Ramotswe nodded. "Yes, we have only one heart, but as you grow older you heart grows bigger. A child loves only one or two things; we love so many things.""Such as?"Mma Ramotswe smiled. "Botswana. Rain. Cattle. Friends. Our children. Our late relatives. The smell of woodsmoke in the morning. Red bush tea...”

“Men are very sensitive, Mma Makutsi. You would not always think it to look at them, but they are. They do not like you to point out that they are wrong, even when they are. That is the way things are, Mma--it just is.”