“In short, with each of the thousand-and-one problems that present themselves in family life, our choice is between controlling and teaching, between creating an atmosphere of distrust and one of trust, between setting an example of power and helping children to learn responsibility, between quick-fix parenting and the kind that's focused on long-term goals.”

“Story is the umbilical cord that connects us to the past, present, and future. Family. Story is a relationship between the teller and the listener, a responsibility. . . . Story is an affirmation of our ties to one another.”

“Experience has thought me that there is only one short step between Love and Hate, as there is between Life and Death.”

“The choice in this life is not between easy and hard, but between kinds of hardship, between a hardship that gives birth to wisdom, compassion and mercy, and the hardship that keeps on replicating itself to no end.”

“Any problem can be solved between people if only they can trust each other”

“As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.”