“The dead are never exactly seen by the living, but many people seem acutely aware of something changed around them. They speak of a chill in the air. The mates of the deceased wake from dreams and see a figure standing at the end of thier bed, or in a doorway, or boarding, phantomlike, a city bus.”

“Like snowflakes,' Franny said,'none of them the same and yet each one, from where we stand, exactly like the one before”

“The stains could be seen only in the sunlight, so Ruth was never really aware of them until later, when she would stop at an outdoor cafe for a cup of coffee, and look down at her skirt and see the dark traces of spilled vodka or whiskey. The alcohol had the effect of making the black cloth blacker. This amused her; she had noted in her journal: 'booze affects material as it does people'.”

“I watched my brother and my father. The truth was very different from what we learned in school. The truth was the line between the living and the dead could be, it seemed, murky and blurred.”

“I knew something as I watched: almost everyone was saying goodbye to me. I was becoming one of the many little-girl-losts. They would go back to their homes and put me to rest, a letter from the past never to be reopened or reread. And I could say goodbye to them, wish them well, bless them somehow for their good thoughts. A handshake in the street, a dropped item picked up and retrieved and handed back, or a friendly wave from the distant window, a nod, a smile, a moment when the eyes lock over the antics of a child.”

“It was Buckley, as my father and sister joined the group and listened to Grandma Lynn’s countless toasts, who saw me. He saw me standing under the rustic colonial clock and stared. He was drinking champagne. There were strings coming out from all around me, reaching out, waving in the air. Someone passed him a brownie. He held it in his hand but did not eat. He saw my shape and face, which had not changed-the hair still parted down the middle, the chest still flat and hips undeveloped-and wanted to call out my name. It was only a moment, and then I was gone.”

“Sometimes Holly seemed like she wasn't paying attention, and other times she was gone when I went looking for her. That was when she went to a part of heaven we didn't share. I missed her then, but it was and odd sort of missing because by then I knew the meaning of forever. I could not have what I wanted most: Mr. Harvey dead and me living. Heaven wasn't perfect. But I came to believe that if I watched closely, and desired, I might change the lives of those I loved on Earth.”