“Fear is a weakness. It makes a person lose her nerve and her cool. It makes people jumpy and organizations nervous, and when that happens, there is always a chance to take advantage.”
“To see and know the worst is to take from Fear her main advantage.”
“If she doesn't speak, she is making a choice. If she doesn't try, she can lose her chance forever.-An-mei”
“If small groups are included in the decision-making process, then they should be allowed to make decisions. If an organization sets up teams and then uses them for purely advisory purposes, it loses the true advantage that a team has: namely, collective wisdom.”
“When you suffer an attack of nerves you're being attacked by the nervous system. What chance has a man got against a system?”
“People who have no weaknesses are terrible; there is no way of taking advantage of them.”