“If you work closely with your users, sharing their expectations and communicating what you're doing, then there will be few surprises when the project gets delivered. This is a BAD THING. Try to surprise your users. Not scare them, mind you, but /delight/ them.”

“...are you a person - with volition and maybe some stubborness and at least the capacity if not the actual determination to do something surprising - or are you a tool? A tool just serves its user. It's only as good as the skill of its user, and its not good for anything else. So if you want to accomplish something special - something more than you can do for yourself - you can't use a tool. You have to use a person and hope the surprises will work in your favor. You have to use something that's free to not be what you had in mind.”

“What is the point of sharing your life with someone if you can't communicate with them about the things that matter?”

“...are you a person with volition and maybe some stubbornness and at least the capacity if not the actual determination to do something surpring or are you a tool? A tool just serves it's user, and it's not good for anything else. So if you want to accomplich something special -something more than you can do for yourself - you can't use a tool. You have to use a person and hope the surprises will work in your favor. You have to use something that's free to not be what you had in mind.”

“Users are a double-edged sword. They can help you improve your language, but they can also deter you from improving. So choose your users carefully, and be slow to grow their number. Having users is like optimization: the wise course is to delay it.”

“Don't tell people how to do things, tell them what to do and let them surprise you with their results.”