“Providing a comfortable transition through familiar metaphors is one way to help get buy-in.”

“The editor will be an extension of your hand; the keys will sing as they slice their way through text and thought.”

“There is a simple marketing trick that helps teams communicate as one: generate a brand. When you start a project, come up with a name for it, ideally something off-the-wall. (In the past, we've named projects after things such as killer parrots that prey on sheep, optical illusions, and mythical cities.) ...Use your team's name liberally when talking with people. It sounds silly, but it gives your team an identity to build on, and the world something memorable to associate with your work.”

“Just be aware that you reach a point of diminishing, or even negative, returns as the specifications get more and more detailed.”

“If you work closely with your users, sharing their expectations and communicating what you're doing, then there will be few surprises when the project gets delivered. This is a BAD THING. Try to surprise your users. Not scare them, mind you, but /delight/ them.”

“Don't be a slave to history. Don't let existing code dictate future code. All code can be replaced if it is no longer appropriate. Even within one program, don't let what you've already done constrain what you do next -- be ready to refactor... This decision may impact the project schedule. The assumption is that the impact will be less than the cost of /not/ making the change.”

“Don't gloss over a routine or piece of code involved in the bug because you "know" it works. Prove it. Prove it in this context, with this data, with these boundary conditions.”