“Businesses fail either because they leave their customers or because their customer leave them !”
“I’m in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out.”
“The purpose of business is to create and keep a customer.”
“There is only one valid definition of business purpose: to create a customer.”
“Should I have taken him by the hand and led him over to the Zappa? No. I won't spoon-feed the customers. If you don't know your alphabet, you have no business leaving your house, let alone shopping for premium music.”
“Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.”