“Businesses fail either because they leave their customers or because their customer leave them !”

“if you base your business on the volume leader, you will be going after a larger business yourself”

“if you're wrong, you will die. But most companies don't die because they are wrong; most die because they don't commit themselves. They fritter away their valuable resources while attempting to make a decision. The greatest danger is in Standing still”

“Business success contains the seeds of its own destruction. The more Successful you are, the more people want a chunk of your business and then another chunk and then another until there is nothing”

“In short, strategic inflection points are about fundamental change in any business, technological or not”

“The implication was that either the people in the room needed to change their areas of knowledge and expertise or people themselves needed to be changed”

“a strategic inflection point is a time in the life of business when its fundamentals are about to change. that change can mean an opportunity to rise to new heights. But it may just as likely signal the beginning of the end”