“When people in the company start asking questions like @But how can we say "X" when we do "Y"? more than anything else this is a tip-off that a strategic inflection point may very well be in the making”

“a strategic inflection point is a time in the life of business when its fundamentals are about to change. that change can mean an opportunity to rise to new heights. But it may just as likely signal the beginning of the end”

“The only part of an argument that really matters is what we think of the people arguing. X claims a, Y claims b. They make arguments to support their claims with any number of points. But when their listeners remember the discussion, what matters is simply that X believes a and Y believes b. People then form their judgment on what they think of X and Y.”

“I don't know where we should take this company, but I do know that if I start with the right people, ask them the right questions, and engage them in vigorous debate, we will find a way to make this company great.”

“A well-known principle of human behavior says that when we ask someone to do us a favor we will be more successful if we provide a reason. People simply like to have reasons for what they do.”

“You can be the subject of a strategic inflection point but you can also be the cause of one”