“You can never predict what little things in the way somebody looks or talks or acts will set off peculiar emotional reactions in other people.”

“When you have an emotional reaction to what you see, you are judging. That is your signal that you have an issue inside of yourself - with yourself - not with the other person. If you react to evil, look inside yourself for the very thing that so agitates you, and you will find it. If it were not there, you will simply discern, act appropriately, and move on.”

“Speech is such definite thing ... Maybe it's a matter if sincerity. I'm never that certain of anything I feel about a person, and talking about it simplifies it all so brutally. It's easier to keep quiet. To act what you feel. Actions are softer. They can be interpreted in lots of different ways, and emotions should be interpreted in lots of different ways.”

“The precepts “Love your enemies, do good to them which hate you, bless them that curse you” ... are born from the Gospel’s profound spirit of individualism, which refuses to let one’s own actions and conduct depend in any way on somebody else’s acts. The Christian refuses to let his acts be mere reactions—such conduct would lower him to the level of his enemy. The act is to grow organically from the person, “as the fruit from the tree.” ... What the Gospel demands is not a reaction which is the reverse of the natural reaction, as if it said: “Because he strikes you on the cheek, tend the other”—but a rejection of all reactive activity, of any participation in common and average ways of acting and standards of judgment.”

“What other people think of you is none of your business," she says. "You can't change it, you can't control it. The only thing you can control is your reaction to it.”

“Never neglect the little things. Never skimp on that extra effort, that additional few minutes, that soft word of praise or thanks, that delivery of the very best that you can do. It does not matter what others think, it is of prime importance, however, what you think about you. You can never do your best, which should always be your trademark, if you are cutting corners and shirking responsibilities. You are special. Act it. Never neglect the little things.”