“Managers’ responsibility is to ensure that people deliver the expected results, which are the company’s strategy. The company’s strategy, in turn, determines its competitive advantage. So, if a manager does a poor job of motivating employees’ productivity, the enterprise is a weak competitor. ”

“The heart of a company’s performance is hardwired to the hearts of its managers.”

“An employee's motivation is a direct result of the sum of interactions with his or her manager.”

“No manager wants success completely defined on the company’s terms. They want success defined by their own terms too.”

“Your customers are responsible for your company’s reason for existing.”

“Information is a significant component of most organizations’ competitive strategy either by the direct collection, management, and interpretation of business information or the retention of information for day-to-day business processing. Some of the more obvious results of IS failures include reputational damage, placing the organization at a competitive disadvantage, and contractual noncompliance. These impacts should not be underestimated.”