“boutique hotels where customers will receive more attention and more personalized service will become more popular and in demand”

“The more things are forbidden, the more popular they become.”

“An encouraged person will eventually get his drive from encouragement; he becomes more dependent. A person that never really receives encouragement learns to move out of spite; he becomes more independent.”

“Many teachers, especially those in more affluent communities, believe they are treated no better than a customer-service representative at a store.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”

“Here's where the real power of generosity comes in. Often, the more we give, the more we receive.”