“Systems awareness and systems design are important for health professionals, but they are not enough. They are enabling mechanisms only. It is the ethical dimensions of individuals that are essential to a system’s success. Ultimately, the secret of quality is love. You have to love your patient, you have to love your profession, you have to love your God. If you have love, you can then work backward to monitor and improve the system.”

“You must immerse yourself in your work. You have to fall in love with your work … You must dedicate your life to mastering your skill. That’s the secret of success.”

“You cannot love God if you are under the continual secret suspicion that he is really your enemy! … You simply cannot love God unless you know and understand how much he loves you. … In the gospel, you can come to know that God truly loves you through Christ. When you have this assurance, you can even love your enemies, because you know that you are reconciled to God. You know that God’s love will make people’s hatred of you work together for your good.”

“Another way that you love your enemy is this: When the opportunity presents itself for you to defeat your enemy, that is the time which you must not do it. There will come a time, in many instances, when the person who hates you most, the person who has misused you most, the person who has gossiped about you most, the person who has spread false rumors about you most, there will come a time when you will have an opportunity to defeat that person. It might be in terms of a recommendation for a job; it might be in terms of helping that person to make some move in life. That’s the time you must do it. That is the meaning of love. In the final analysis, love is not this sentimental something that we talk about. It’s not merely an emotional something. Love is creative, understanding goodwill for all men. It is the refusal to defeat any individual. When you rise to the level of love, of its great beauty and power, you seek only to defeat evil systems. Individuals who happen to be caught up in that system, you love, but you seek to defeat the system.”

“You don't love me, Sebastian. You don't have any idea what love really is. You can't love anyone or anything until you love your own existence, first. Love can only grow out of a respect for your own life. When you love yourself, your own existence, then you love someone who can enhance your existence, share it with you, and make it more pleasurable. When you hate yourself and believe your existence is evil, then you can only hate, you can only experience the shell of love, that longing for something good, but you have nothing to base it in but hatred. You taint the very concept of love, Sebastian, with your corrupted longing for it. You want me only to justify your hatred, to be your partner in self-loathing.”

“Your love for Christ is only as good as the love you have for the Christians you like the least”