“We were not made for this killing thing, I swear. Back up. Big mistake.”

“I'm afraid that we all make mistakes. One of the things that defines our character is how we handle mistakes. If we lie about having made a mistake, then it can't be corrected and it festers. On the other hand, if we give up just because we made a mistake, even a big mistake, none of us would get far in life.”

“The mistakes I've made are dead to me. But I can't take back the things I never did.”

“My hindsight seemed unbearably clear tonight. I could see every mistake I'd made, every bit of harm I'd done, the small things and the big things.”

“But what if I make a mistake?' Will asked.Gilan threw back his head and laughed. 'A mistake? One mistake? You should be so lucky. You'll make dozens! I made four or five on my first day alone! Of course you'll make mistakes. Just don't make any of them twice. If you do mess things up, don't try to hide it. Don't try to rationalize it. Recognize it and admit it and learn from it. We never stop learning, none of us.”

“If one makes a mistake, then an apology is usually sufficient to get things back on an even keel. However-and this is a big ‘however’- most people do not ever know why their apology did not seem to have any effect. It is simply that they did not make a mistake; they made a choice…and never understood the difference between the two.”