“When you manage people, you must first convince them they need managing. So you create the problems and then let the people cry for solutions.”

“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.”

“So this is (a manager's) dilemma: The manager must retain control and focus people on performance. But she is bound by her belief that she cannot force everyone to perform the same way. ... The solution is as elegant as it is efficient: Define the right outcomes and let each person find his own route toward these outcomes.”

“The major problem—one of the major problems, for there are several—one of the many major problems with governing people is that of whom you get to do it; or rather of who manages to get people to let them do it to them. To summarize: it is a well-known fact that those people who must want to rule people are, ipso facto, those least suited to do it. To summarize the summary: anyone who is capable of getting themselves made President should on no account be allowed to do the job.”

“I believe that if you show people the problems and you show Them The Solutions They Will Be Moved To Act”

“Boys are not supposed to cry. Because when they do, things get worse. Then suddenly you have two problems. You have whatever it was that made you cry in the first place, and then you also have the problem that you are a boy crying. And someone is bound to let you know this is worse. So now you have two problems. ”