“In fact, we are often more interesting and sympathetic as human beings when something has gone wrong than when we are convinced of our own infallibility.”

“When we shrink from the sight of something, when we shroud it in euphemism, that is usually a sign of inner conflict, of unsettled hearts, a sign that something has gone wrong in our moral reasoning.”

“Feelings and stories of unworthiness and shame are perhaps the most binding element in the trance of fear. When we believe something is wrong with us, we are convinced we are in danger. Our shame fuels ongoing fear, and our fear fuels more shame. The very fact that we feel fear seems to prove that we are broken or incapable. When we are trapped in trance, being fearful and bad seem to define who we are. The anxiety in our body, the stories, the ways we make excuses, withdraw or lash out—these become to us the self that is most real.”

“Human beings are perhaps never more frightening than when they are convinced beyond doubt that they are right.”

“When crime busting is easier than your personal life, something has gone seriously wrong.”

“Perhaps we know only by comparing, by drawing distinctions from and similarities to what we already know. But when we use our terms of comparison to shut off any understanding of our connections with one another as human beings, we risk becoming something less than human ourselves. (7)”