“Nurses never tell you what they know. They’re hired for their cheeriness and the thickness of their hair. They need to look alive and healthy, to give the patients something to aim for.”

“The hospital will never be healthy for patients if it's not a healthy environment for nurses, where their voices are heard and where they can care for their patients and use the full extent of their knowledge, abilities, and skills. After all, hospitals today have become one big intensive care unit: all patients need intensive caring.”

“I never had a connection like that to anyone, where every day you think about what you’ll tell them and you wonder what they’re doing, and you know they’re wondering what you’re doing.”

“The nurses, I have already learned, are the ones who give us the answers we’re desperate for. Unlike the doctors, who fidget like they need to be somewhere else, the nurses patiently answer us as if we are the first set of parents to ever have this kind of meeting with them, instead of the thousandth.”

“This should tell you everything you need to know about guys. They only go after what they know they can get. We girls, on the other hand, aim really high. We take a leap...”

“When people tell you there’s something wrong with a story, they’re almost always right. When they tell what it is that’s wrong and how it can be fixed, they’re almost always wrong.”