“I try not to be surprised. Surprise is the public face of a mind that has been closed.”

“If you work closely with your users, sharing their expectations and communicating what you're doing, then there will be few surprises when the project gets delivered. This is a BAD THING. Try to surprise your users. Not scare them, mind you, but /delight/ them.”

“What happens if I try to run?” I ask as the doors close. (jace)“I’ll stop you.” (charlie)“You don’t look too quick.” (jace)“You’d be surprised.” (charlie) “I hate surprises.” (jace)“Then don’t run. (charlie)”

“When our inner child is not nurtured and nourished, our minds gradually close to new ideas, unprofitable commitments and the surprises of the Spirit.”

“Pinkie means excited or happy, thumb means thinking or worried. I’m surprised I knowthe meaning of these gestures. How closely have I been paying attention to him?”

“I don’t think Kitchen makes this. What’s it called again?""Jell-O Surprise." Link grinned."What’s the surprise?" Ridley examined the red gelatin more closely."What they put in it.”