“How do you know when an apology is true—when it means something, or can change something, or will last outside the moment?”

“Hospitality is gold in this City; you have to be clever to figure out how to be welcoming and defensive at the same time. When to love something and when to quit. If you don't know how, you can end up out of control or controlled by some outside thing like that hard case last winter.”

“When dreams come true in reality they never feel the same as when you imagine them, and you know what that means? It means that no matter how good things are, maybe they’ll never be good enough, and there’s something seriously wrong with that.”

“There is a strange moment in time, after something horrible happens, when you know it's true, but you haven't told anyone yet.”

“When people say, 'You really, really must" do something, it means you don't really have to. [...] When it's true, it doesn't need to be said.”

“-you can think you know someone and then they say something or do something and suddenly everything changes.”