“In the morning a new man was behind the front desk. "And how did you enjoy your stay, Sir?" he asked smoothly."It was singularly execrable," I replied."Oh, excellent," he purred, taking my card"In fact, I would go so far as to say that the principal value of a stay in this establishment is that it is bound to make all subsequent service-related experiences seem, in comparison, refreshing."He made a deeply appreciative expression as if to say, "Praise indeed," and presnted my bill for signature. "Well, we hope you'll come again.""I would sooner have bowel surgery in the woods with a a stick."His expression wavered, then held there for a long moment. "Excellent," he said again, but without a great show of conviction.”

Bill Bryson

Bill Bryson - “In the morning a new man was behind the...” 1

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