“An employee's motivation is a direct result of the sum of interactions with his or her manager.”

“Managers’ responsibility is to ensure that people deliver the expected results, which are the company’s strategy. The company’s strategy, in turn, determines its competitive advantage. So, if a manager does a poor job of motivating employees’ productivity, the enterprise is a weak competitor. ”

“An organization will tend to grow only when the advantages that can be gotten from directing the work of additional employees are less than the transaction costs of managing them.”

“It is a truth universally acknowledged that a sane employee in possession of his wits must be in want of a good manager.”

“As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.”

“A boss wants to pay for results, an employee wants recognition for effort. If a boss recognizes effort, they will get even better results.”