“Information, defined intuitively and informally, might be something like 'uncertainty's antidote.' This turns out also to be the formal definition- the amount of information comes from the amount by which something reduces uncertainty...The higher the [information] entropy, the more information there is. It turns out to be a value capable of measuring a startling array of things- from the flip of a coin to a telephone call, to a Joyce novel, to a first date, to last words, to a Turing test...Entropy suggests that we gain the most insight on a question when we take it to the friend, colleague, or mentor of whose reaction and response we're least certain. And it suggests, perhaps, reversing the equation, that if we want to gain the most insight into a person, we should ask the question of qhose answer we're least certain... Pleasantries are low entropy, biased so far that they stop being an earnest inquiry and become ritual. Ritual has its virtues, of course, and I don't quibble with them in the slightest. But if we really want to start fathoming someone, we need to get them speaking in sentences we can't finish.”

“But if we really want to start fathoming someone, we need to get them speaking in sentences we can't finish.”

“The more we reduce the amount of information in an idea, the stickier it will be.”

“Sometimes I shield myself from finding out what's really going on with people for fear I'll be held responsible. Because with information often comes responsibility; if we know, we might be required to do something”

“In America, everyone is entitled to an opinion, and it is certainly useful to have a few when a pollster shows up. But these are opinions of a quite different roder from eighteenth- or nineteenth-century opinions. It is probably more accurate to call them emotions rather than opinions, which would account for the fact that they change from week to week, as the pollsters tell us. What is happening here is that television is altering the meaning of 'being informed' by creating a species of information that might properly be called disinformation. I am using this world almost in the precise sense in which it is used by spies in the CIA or KGB. Disinformation does not mean false information. It means misleading information--misplace, irrelevant, fragmented or superficial information--information that creates the illusion of knowing something but which in fact leads one away from knowing. In saying this, I do not mean to imply that television news deliberately aims to deprive Americans of a coherent, contextual understanding of their world. I mean to say that when news is packaged as entertainment, that is the inevitable result. And in saying that the television news show entertains but does not inform, I am saying something far more serious than that we are being deprived of authentic information. I am saying we are losing our sense of what it means to be well informed. Ignorance is always correctable. But what shall we do if we take ignorance to be knowledge?”

“What these [personality] tests tell employers about potential employees is hard to imagine since the 'right' answer should be obvious to anyone who has ever encountered the principle of hierarchy and subordination. Do I work well with others? You bet, but never to the point where I would hesitate to inform on them for the slightest infraction. Am I capable of independent decision making? Oh yes, but I know better than to let this capacity interfere with a slavish obedience to orders . . . The real function of these tests, I decide, is to convey information not to the employer but to the potential employee, and the information being conveyed is always: You will have no secrets from us. We don't just want your muscles and that portion of your brain that is directly connected to them; we want your innermost self.”