“They’re called sock puppets. We create armies of artificial online personas – user accounts that espouse views certain interested parties want espoused. We flood forums, online comment sections, social media. ... It’s amazing what a few people and a little money can accomplish online. Our puppets have turned whole elections. … Everything the public sees is managed. If there’s a valuable brand to protect – whether it’s a person or a dish soap – these fuckers are out there protecting it, shaping the narrative. I mean… who the hell follows dish soap on Twitter? How does anyone believe that shit’s real? (p. 292-294)”
“Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of very part of your life.”
“Someone can break your heart, leave you dead on the lawn, and still you never learn what to say to stop it all over again.”
“To earn more, you must learn more.”
“ Yes,I'm afraid you're right. Trial and error isn't a bad way to learn how to build an aircraft,but it can be a disastrous way to learn how to build a civilization.”
“More learning can occur when there are many obstacles then when thear are few or none. A life with difficult relationships, filled with obstacles and losses, presents the most opportunity for the soul's growth. You may have chosen the more difficult life so that you could accelerate your physical progress”