“A brief, well-crafted story that is relevant to your topic is one of the most potent ways to maintain the attention of your audience. But the story must be kind. Benjamin Disraeli said: "Never tell unkind stories." Inconsiderate and insensitive stories do not bring grace to those who hear them, and may actually leave the audience dispirited.”

“Being a little nervous when you present means that you really care about what you have to say. Audience members see this as a signal that you are solicitous of their esteem—there is a graceful humility this—and that you care enough to want to do a great job. Caring for your audience almost always has a boomerang effect.”

“Emotional leakage refers to emotional information that we pass on to others through our body language. This information might be conveyed unintentionally, through a threatening gaze, a haughty stare, or a cold or aloof manner. These micro-expressions may be fleeting, but audiences are able to detect them. Guard against emotional leakage.”

“Metaphors are one of the most powerful weapons in your arsenal as a presenter. In today's fast-paced world of communication, a well-thought-out metaphor acts as a shortcut to meaning.”

“Hire people who are smarter than you are—whose talents surpass yours—and give them opportunities for growth. It's the smart thing to do and it is a sign of high personal humility.”

“We will never known what opportunities we may have missed in life by showing up tight-fisted. It is hard to receive anything if we don't open our hands to give.”

“When someone has wronged you, continue to treat them with civility. It’s the ultimate mark of a mensch.”