“...hiding what you know is sometimes as important as knowing it...”

“Every habit, no matter its complexity, is malleable......however, to modify a habit, you must decide to change it. You must consciously accept the hard work of identifying the cues and rewards that drive the habits' routines, and find alternatives. You must know you have control and be self-conscious enough to use it.”

“Once you know a habit exists, you have the responsibility to change it . . . others have done so . . . That, in some ways, is the point of this book. Perhaps a sleep-walking murderer can plausibly argue that he wasn’t aware of his habit, and so he doesn’t bear responsibility for his crime, but almost all of the other patterns that exist in most people’s lives — how we eat and sleep and talk to our kids, how we unthinkingly spend our time, attention and money — those are habits that we know exist. And once you understand that habits can change, you have the freedom and the responsibility to remake them. Once you understand that habits can be rebuilt, the power of habit becomes easier to grasp and the only option left is to get to work.”

“I think I'm smart, and I know I was a good mom. But there wasn't a lot I could point to and say, that's why I'm special.”

“The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.”

“This is the real power of habit: the insight that your habits are what you choose them to be.”

“The Golden Rule of Habit Change: You can't extinguish a bad habit, you can only change it.”