“Most economists are accustomed to treating companies as idyllic places where everyone is devoted to a common goal: making as much money as possible. In the real world, that’s not how things work at all. Companies aren’t big happy families where everyone plays together nicely. Rather, most workplaces are made up of fiefdoms where executives compete for power and credit, often in hidden skirmishes that make their own performances appear superior and their rivals’ seem worse. Divisions compete for resources and sabotage each other to steal glory. Bosses pit their subordinates against one another so that no one can mount a coup.Companies aren’t families. They’re battlefields in a civil war.Yet despite this capacity for internecine warfare, most companies roll along relatively peacefully, year after year, because they have routines – habits – that create truces that allow everyone to set aside their rivalries long enough to get a day’s work done.”

“Companies aren’t families. They’re battlefields in a civil war.”

“I always hear people talk about 'dysfunctional families.' It annoys me, because it makes you think that somewhere there's this magical family where everyone gets along, and no one ever screams things they don't mean, and there's never a time when sharp objects should be hidden. Well, I'm sorry, but that family doesn't exist. And if you find some neighbors that seem to be the grinning model of 'function,' trust me - that's the family that will get arrested for smuggling arms in their SUV between soccer games.The best you can really hope for is a family where everyone's problems, big and small, work together. Kind of like an orchestra where every instrument is out of tune, in exactly the same way, so you don't really notice.”

“We work to create workplaces where everyone can bring our whole selves to work every single day.”

“Microsoft is not competing against another company. They're competing against a new management system.”

“It ain't have no place in the world that exactly like a place where a lot of men get together to look for work and draw money from the Welfare State while they ain't working. Is a kind of place where hate and disgust and avarice and malice and sympathy and sorrow and pity all mix up. Is a place where everyone is your enemy and your friend.”