“The family came in to select the arrangements they wanted. The woman whose husband had died was struggling dearly to keep her voice intact long enough to place the order. It wasn't long before she broke down. Wendy didn't say a word. She moved from behind the counter to find a chair for the woman. She eased her into it. She sat beside her and let her cry. Quiet, not speaking. She brought tissues when the moment asked for it.The woman's crying slowly came to a stop. She wiped her eyes, and she looked at Wendy. And she smiled. Just a little one. And she said, "Thank you.”

“An old woman with a mutch sat in an arm-chair behind the counter. She looked up at me over her spectacles and smiled, and I took to her on the instant. She had the kind of old wise face that God loves.”

“Their eyes met at the same instant moment, Therese glancing up from a box she was opening, and the woman just turning her head so she looked directly at Therese. She was tall and fair, her long figure graceful in the loose fur coat that she held open with a hand on her waist, her eyes were grey, colorless, yet dominant as light or fire, and, caught by them, Therese could not look away. She heard the customer in front of her repeat a question, and Therese stood there, mute. The woman was looking at Therese, too, with a preoccupied expression, as if half her mind were on whatever is was she meant to buy here, and though there were a number of salesgirls between them, There felt sure the woman would come to her, Then, Then Therese saw her walk slowly towards the counter, heard her heart stumble to catch up with the moment it had let pass, and felt her face grow hot as the woman came nearer and nearer.”

“Women rule each other. They say that behind every great man there's a great woman, and that may well be right, but behind that woman is a not-so-great one, bawling her eyes out. She's not crying because she didn't meet the man's standards; she's crying because the other woman made them too high”

“She didn't care anymore... and she got no pleasure from the work she did, but she did it. Everything bored her. She found that when she didn't have a notebook it was hard for her to think. The thoughts came slowly, as though they had to squeeze through a tiny door to get to her, whereas when she wrote, they flowed out faster than she could put them down. She sat very stupidly with a blank mind until finall 'I feel different' came slowly to her mind.Yes, she thought, after a long pause. And then, after more time, 'Mean, I feel mean.”

“I hate you. I wish you was dead."Mrs. Carey gasped. He said the words so savagely that it gave her quite a start. She had nothing to say. She sat down in her husband's chair; and as she thought of her desire to love the friendless, crippled boy and her eager wish that he should love her--she was a barren woman and, even though it was clearly God's will that she should be childless, she could scarcely bear to look at little children sometimes, her heart ached so--the tears rose to her eyes and one by one, slowly, rolled down her cheeks. Philip watched her in amazement. She took out her handkerchief, and now she cried without restraint. Suddenly Philip realised that she was crying because of what he had said, and he was sorry. He went up to her silently and kissed her. It was the first kiss he had ever given herwithout being asked. And the poor lady, so small in her black satin, shrivelled up and sallow, with her funny corkscrew curls, took the little boy on her lap and put her arms around him and wept as though her heart would break. But her tears were partly tears of happiness, for she felt that the strangeness between them was gone. She loved him now with a new love because he had made her suffer.”