“You can't say it's a fair way to determine right or wrong one day, and then say it's unfair the next because you don't like the outcome.”

“Because things like this you can only ssay once. And you either get it wrong or right, it's the end either way, because it's too hard to ever try to say again.”

“There's always another way. And that doesn't make them bad or worse than other ways. Things are bad right now, sure, but they don't have to be. Things are the way they are- it's how you handle them that determines the outcome.”

“This is why you need everyone you know after a disaster, because there is not one right response. It's what paralyzes people around the grief-stricken, of course, the idea that there are right things to say and wrong things and it's better to say nothing than something clumsy.”

“Government want to tell you things you can't say because they're against the law, or you can't say this because it's against a regulation, or here's something you can't say because its a...secret; "You can't tell him that because he's not cleared to know that." Government wants to control information and control language because that's the way you control thought, and basically that's the game they're in.”

“It's so easy for someone else to say, 'Don't worry. Everything's going to be all right.' Why not say it? It doesn't cost anything. It doesn't mean anything. No one will hold you to it if you're wrong.”