“Does that mean that we should never hire or promote an inexperienced manager who had not already learned to do what needs to be done in this assignment? The answer: it depends. In a start-up company where there are no processes in place to get things done, then everything that is done must be done by individual people–resources. In this circumstance, it would be risky to draft someone with no experience to do the job–because in the absence of processes that can guide people, experienced people need to lead. But in established companies where much of the guidance to employees is provided by processes, and is less dependent upon managers with detailed, hands-on experience, then it makes sense to hire or promote someone who needs to learn from experience.”

“What it takes to do a job will not be learned from management courses. It is principally a matter of experience, the proper attitude, and common sense — none of which can be taught in a classroom... Human experience shows that people, not organizations or management systems, get things done.”

“Most of us do not know how to die. It is not something we have rehearsed or practiced. We have a mind full of ideas about what will happen but little if any actual experience with the process. We need to have someone who knows, guides, teaches and reassures us, someone we can trust, someone who will stand naked with us, who will not be overwhelmed. The dying need much more than pat answers or good feelings. Their hearts call for someone who can open into the unknown, someone who will travel the road of fear with them. To find such a companion is a very rare and precious occurrence.”

“Focusing on what you've done is not as important in this learning process as focusing on who you have become”

“Entrepreneurial quality - is by far the toughest (criterion for a social entrepreneur).. For every one thousand people who are creative and altruistic and energetic, there's probably only one who fits this criterion, or maybe even less than that. By this criterion...we do not mean someone who can get things done. There are millions of people who can get things done. There are very, very few people who will change the pattern in the whole field.”

“Peter, before you can do things for people, you must be the kind of man who can get things done. But to get things done, you must love the doing, not the secondary consequences. The work, not the people.” (578)”