“There is only one excuse for a speaker's asking the attention of his audience: he must have either truth or entertainment for them.”

“The truth is that the heroism of your childhood entertainments was not true valor. It was theatre. The grand gesture, the moment of choice, the mortal danger, the external foe, the climactic battle whose outcome resolves all--all designed to appear heroic, to excite and gratify and audience. Gentlemen, welcome to the world of reality--there is no audience. No one to applaud, to admire. No one to see you. Do you understand? Here is the truth--actual heroism receives no ovation, entertains no one. No one queues up to see it. No one is interested.”

“Martindale had no valid claim on Smiley either professionally or socially. He worked on the fleshy side of the Foreign Office and his job consisted of lunching visiting dignitaries whom no one else would have entertained in his woodshed. He was a floating bachelor with a grey mane and that nimbleness which only fat men have.”

“The customer is always right' may have become a standard motto in the world of business, but the idea that 'the audience is always right,' has yet to make much of an impression on the world of presentation, even though for the duration of the presentation at least, the audience is the speaker's only customer.”

“Yet entertainment--as I define it, pleasure and all--remains the only sure means we have of bridging, or at least of feeling as if we have bridged, the gulf of consciousness that separates each of us from everybody else. The best response to those who would cheapen and exploit it is not to disparage or repudiate but to reclaim entertainment as a job fit for artists and for audiences, a two-way exchange of attention, experience, and the universal hunger for connection.”

“In truth, I think he was afraid. Rudy Steiner was scared of the book thief's kiss. He must have longed for it so much. He must have loved her so incredibly hard. So hard that he would never ask for her lips again and would go to his grave without them.”