“One source of frustration in the workplace is the frequent mismatch between what people must do and whatpeople can do. When what they must do exceeds their capabilities, the result is anxiety. When what they must do falls short of their capabilities,the result is boredom. But when thematch is just right, the results can be glorious. This is the essence of flow.”

“Results aren’t determined by what you are capable of doing- they’re all about what you are willing to actually do…”

“Right now, your company gets the results—good or bad—that it was designed to get. If your vision of the future differs from your current situation, if you want to get better results, then you must change the way you do things. If you don’t, how can you expect results that are any different from what you’ve already achieved?”

“We must remember that what a writer does to people is not necessarily what he intends to do. It may be only what people are capable of having done to them.”

“You must never be fearful about what you are doing when it is right.”

“All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things.”