“Emotion is not just some "primitive" remnant of an earlier reptilian evolutionary past. Emotion directs the flow of activation (energy) and establishes the meaning of representations (information processing) for the individual. It is not a single, isolated group of processes; it has a direct impact on th entire mind. (p. 263)”

“At the most basic level, therefore, secure attachments in both childhood and adulthood are established by two individual's sharing a nonverbal focus on the energy flow (emotional states) and a verbal focus on the information-processing aspects (representational processes of memory and narrative) of mental life. The matter of the mind matters for secure attachments.”

“Information is a significant component of most organizations’ competitive strategy either by the direct collection, management, and interpretation of business information or the retention of information for day-to-day business processing. Some of the more obvious results of IS failures include reputational damage, placing the organization at a competitive disadvantage, and contractual noncompliance. These impacts should not be underestimated.”

“Emotions can get in the way of truth-seeking. People do not process information in a neutral way.”

“...to let the military direct the entire process...is so dangerous that it must be resisted at all costs.”

“None of us is as dumb as all of us. It means that when you get a group of people together to make a critical decision, groupthink can set in. There's all this technical information, a critical decision needs to be made, and everyone starts marching in the same direction. There might be some people who think it's the wrong decision, but they don't say anything. They just remain a part of the group. We've learned that groups can make stupid decisions that no single individual in the group would make.”