“Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area.”

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.”

“We're still family-owned, which keeps life a whole lot simpler. When my wife and kids and I decide to make a business move, we don't have to ask Wall Street about it.”

“be always sure you're right, THEN GO AHEAD!”

“Athlete or not, I’m going to make sure you know how to read.”

“In the end the listening exposes you even more than it exposes the people you're trying to listen to.”

“Be sure that you are right, and then go ahead.”