“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.”
“Should I have taken him by the hand and led him over to the Zappa? No. I won't spoon-feed the customers. If you don't know your alphabet, you have no business leaving your house, let alone shopping for premium music.”
“Your most unhappy customers are your greatest source of learning.”
“Don't find customers for your products, find products for your customers.”
“Even your most loyal customers always have a choice about where to take their business.”
“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”