“To succeed in retail, you have to love it. The process of bringing items in, displaying them attractively, and seeing them miraculously change into actual cash in the drawer has to get your blood racing.”

“When things break, it's not the actual breaking that prevents them from getting back together again. It's because a little piece gets lost - the two remaining ends couldn't fit together even if they wanted to. The whole shape has changed.”

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.”

“Just remember that sometimes, the way you think about a person isn’t the way they actually are… People are different when you can smell them and see them up close…”

“Run your business in harmony with God's laws. This will keep you on an ethical footing. Seek to please God in everything you do.”

“I want to be the very best competitor I can be. The Bible says, "Whatever your hand finds to do, do it with all your might, for in the grave, where you are going, there is neither working nor planning nor knowledge nor wisdom" (Ecclesiastes 9:10).”

“Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area.”