“We're still family-owned, which keeps life a whole lot simpler. When my wife and kids and I decide to make a business move, we don't have to ask Wall Street about it.”

“There's no question in my mind that we cannot be the best in our field if we're sloppy at anything we do.”

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.”

“Run your business in harmony with God's laws. This will keep you on an ethical footing. Seek to please God in everything you do.”

“Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area.”

“Marriage should be about fun,” she says gently. “It’s about friendship, and laughter, and trust, and fun. If it’s not fun, if you take it all too seriously, what’s the point? You know I’ve been with Andy for fifteen years, and the reason it still works is because he’s my best friend and he still makes me laugh. Admittedly, not all the time, and often we get completely bogged down in work, and the kids, and life, but he’s still the person I most want to phone when anything happens in life, and he’s still the person who makes me laugh the most.”

“Breaking down that wall is the kind of story that might have a happy middle - oh, look, we broke down this wall, I'm going to look at you like a girl and you're going to look at me like a boy, and we're going to play a fun game called Can I Put My Hand There What About There What About There.”