“Nothing we design or make ever really works??? Everything we design and make is an improvisation, a lash-up, something inept and provisional.”

“We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features.”

“Design is not really a way for me to express myself. Design is a product that we produce for a client.”

“A Grand Design we couldn't see because we were part of it. A Grand Design we only got occasional, fleeting glimpses of. A Grand Design involving the entire course of history and all of time and space that, for some unfathomable reason, chose to work out its designs with cats and croquet mallets and penwipers, to say nothing of the dog. And a hideous piece of Victorian artwork. And us.”

“Learning to design is, first of all, learning to see. Designers see more, and more precisely. This is a blessing and a curse — once we have learned to see design, both good and bad, we cannot un-see. The downside is that the more you learn to see, the more you lose your ‘common’ eye, the eye you design for. This can be frustrating for us designers when we work for a customer with a bad eye and strong opinions. But this is no justification for designer arrogance or eye-rolling. Part of our job is to make the invisible visible, to clearly express what we see, feel and do. You can‘t expect to sell what you can’t explain.”

“Life is perphas after all simply this thing and then the next. We are all of us improvising. We find a careful balance only to discover that gravity or stasis or love or dismay or illness or some other force suddenly tows us in an unexpected direction. We wake up to find that we have changed abruptly in a way that is perculiar and inexplicable. We are constanly adjusting, making it up, feeling our way forward, figuring out how to be and where to go next. We work it out, how to be happy, but sooner or later comes a change-sometimes something small, sometimes everything at once- and we have to start over again, feeling our way back to a provisional state of contentment.”