“The best organizations and the ones that survive economic tsunamis are those with emphatic cultures and managers who are able to step outside themselves and walk in someone else's shoes.”

“It is not the strongest or the most intelligent who will survive but those who can best manage change.”

“Combat is fear and management of fear far more than it is organized murder. Those who manage fear best will seize the day.”

“The best are led to make greater demands upon themselves. As for those who succumb, they did not deserve to survive.”

“Stories happen only to those who are able to tell them, someone once said. In the same way, perhaps, experiences present themselves only to those who are able to have them.”

“It is about being born downtrodden and staying that way. Hard work makes no difference, he is saying. My lot, the lots of those around me, were cast the moment we were born into the gutter to parents who never managed to step outside the gutter themselves.”