“People almost never change without first feeling understood.”

“Nothing had changed. I was the stupid one again. I was the girl who never understood who she was to people.”

“I've always thought that a feeling which changes never existed in the first place.”

“...we're told by TV and Reader's Digest that a crisis will trigger massive personal change--and that those big changes will make the pain worthwhile. But from what he could see, big change almost never happens. People simply feel lost. They have no idea what to say or do or feel or think. they become messes and tend to remain messes.”

“You can't change laws without first changing human nature.'-Nurse GretaYou can't change human nature without first changing the law.'-Nurse Yvonne”

“For the first time Saya understood how people can grow accustomed to war. Intensified by the stark contrast between life and death, fleeting moments of joy such as these could make one almost mad with happiness.”