“A wealth of research confirms the importance of face-to-face contact. One experiment performed by two researchers at the University of Michigan challenged groups of six students to play a game in which everyone could earn money by cooperating. One set of groups met for ten minutes face-to-face to discuss strategy before playing. Another set of groups had thirty minutes for electronic interaction. The groups that met in person cooperated well and earned more money. The groups that had only connected electronically fell apart, as members put their personal gains ahead of the group’s needs. This finding resonates well with many other experiments, which have shown that face-to-face contact leads to more trust, generosity, and cooperation than any other sort of interaction.The very first experiment in social psychology was conducted by a University of Indiana psychologist who was also an avid bicyclist. He noted that “racing men” believe that “the value of a pace,” or competitor, shaves twenty to thirty seconds off the time of a mile. To rigorously test the value of human proximity, he got forty children to compete at spinning fishing reels to pull a cable. In all cases, the kids were supposed to go as fast as they could, but most of them, especially the slower ones, were much quicker when they were paired with another child. Modern statistical evidence finds that young professionals today work longer hours if they live in a metropolitan area with plenty of competitors in their own occupational niche.Supermarket checkouts provide a particularly striking example of the power of proximity. As anyone who has been to a grocery store knows, checkout clerks differ wildly in their speed and competence. In one major chain, clerks with differing abilities are more or less randomly shuffled across shifts, which enabled two economists to look at the impact of productive peers. It turns out that the productivity of average clerks rises substantially when there is a star clerk working on their shift, and those same average clerks get worse when their shift is filled with below-average clerks.Statistical evidence also suggests that electronic interactions and face-to-face interactions support one another; in the language of economics, they’re complements rather than substitutes. Telephone calls are disproportionately made among people who are geographically close, presumably because face-to-face relationships increase the demand for talking over the phone. And when countries become more urban, they engage in more electronic communications.”

“Majority decisions tend to be made without engaging the systematic thought and critical thinking skills of the individuals in the group. Given the force of the group's normative power to shape the opinions of the followers who conform without thinking things through, they are often taken at face value. The persistent minority forces the others to process the relevant information more mindfully. Research shows that the deciscions of a group as a whole are more thoughtful and creative when there is minority dissent than when it is absent.”

“It is not many things that modern psychology agress upon, but all the different approaches of psychology agrees on one thing: that people in groups become more stupid. Individually people are more intelligent, because they have to take their own responsibility, but in a group they do not have to take the same responsibility. The two basic power strategies to try to manipulate and gain control over another person are: silencing and attacking. Silencing means to not listen to, to exclude or ignore and not respect a person. Attack can both mean to attack a person directly or to try to discredit a person through lies, to ridicule a person or by spreading malicious rumours. All organizations are more or less dysfunctional. In a dysfunctional group, the members of the group play three different roles: agressor, denier and victim. The agressor is the role that attack and ridicule people, the denier never knows what is going on, there is “no body at home”, and the victim is the resultat of these two roles. It is always easier to follow a group without awareness, than to follow your own heart, to trust your own intelligence, love, truth, silence and creativity.”

“Do you suppose you will look the same when you are an old woman as you do now? Most folk have three faces—the face they get when they’re children, the face they own when they’re grown, and the face they’ve earned when they’re old. But when you live as long as I have, you get many more. I look nothing like I did when I was a wee thing of thirteen. You get the face you build your whole life, with work and loving and grieving and laughing and frowning.”

“There were, of course, other heroes, little ones who did little things to help people get through: merchants who let profits disappear rather than lay off clerks, store owners who accepted teachers' scrip at face value not knowing if the state would ever redeem it, churches that set up soup kitchens, landlords who let tenants stay on the place while other owners turned to cattle, housewives who set out plates of cold food (biscuits and sweet potatoes seemed the fare of choice) so transients could eat without begging, railroad "bulls" who turned the other way when hoboes slipped on and off the trains, affluent families that carefully wrapped leftover food because they knew that residents of "Hooverville" down by the dump would be scavenging their garbage for their next meal, and more, an more. But they were not enough, could not have been enough, so when the government stepped in to help, those needing help we're thankful.”

“To think, for instance, that I have never been aware before how many faces there are. There are quantities of human beings, but there are many more faces, for each person has several. There are people who wear the same face for years; naturally it wears out, it gets dirty, it splits at the folds, it stretches, like gloves one has worn on a journey. These are thrifty, simple people; they do not change their face, they never even have it cleaned. It is good enough, they say, and who can prove to them the contrary? The question of course arises, since they have several faces, what do they do with the others? Thhey store them up. Their children will wear them. But sometimes, too, it happens that their dogs go out with them on. And why not? A face is a face.”