“Readers usually ignore the typographic interface, gliding comfortably along literacy’s habitual groove. Sometimes, however, the interface should be allowed to fail. By making itself evident, typography can illuminate the construction and identity of a page, screen, place, or product.”

“Designers provide ways into—and out of—the flood of words by breaking up text into pieces and offering shortcuts and alternate routes through masses of information. (...) Although many books define the purpose of typography as enhancing the readability of the written word, one of design’s most humane functions is, in actuality, to help readers avoid reading.”

“Universal design systems can no longer be dismissed as the irrelevant musings of a small, localized design community. A second modernism has emerged, reinvigorating the utopian search for universal forms that marked the birth of design as a discourse and a discipline nearly a century earlier.”

“However hard and however long we love someone who has died, they can never love us back. At least that is how it feels...”

“But grief is the ultimate unrequited love. However hard and long we love someone who has died, they can never love us back. At least that is how it feels...”

“Surely a good therapist should produce a Dorian Gray-style portrait from under the couch so the patient can see the person they really are.”

“When I talk about unrequited love, most of you probably think about romantic love, but there are many other kinds of love that are not adequately returned, if they are returned at all. An angry adolescent may not love her mother back as her mother loves her; an abusive father doesn't return the innocent open love of his young child. But grief is the ultimate unrequieted love. However hard and however long we love someone who has died, they can never love us back. At least that is how it feels...”