“A fair proportion of each teacher's day is frittered away on pointless paperwork and bureaucracy...In my long experience ,meetings rarely achieve anything useful;they consist of of hours of endless,tortuous waffle and no decisions about anything.”

“Management cares about only one thing. Paperwork. They will forgive almost anything else - cost overruns, gross incompetence, criminal indictments - as long as the paperwork's filled out properly. And in on time.”

“Keep going, keep going, anything worthwhile is rarely achieved without a measure of fear.”

“We thanked each other. It was customary after every exchange. Our thanks were never disingenuous or ironic. We said thanks for getting this done so quickly, thanks for putting in so much effort. We had a meeting and when a meeting was over, we said thank you to the meeting makers for having made the meeting. Very rarely did we say anything negative or derogatory about meetings. We all knew there was a good deal of pointlessness to nearly all the meetings and in fact one meeting out of every three or four was nearly perfectly without gain or purpose but many meetings revealed the one thing that was necessary and so we attended them and afterward we thanked each other.”

“The high quality of a company’s customer experience rarely has anything to do with the high price of their product.”

“The bureaucracy is expanding to meet the needs of the expanding bureaucracy.”