“If customer ignorance is a profit centre for you, you're in trouble.”

“**New business concepts are always, always the product of lucky foresight.**That's right - the essential insight doesn't come out of any dirigiste planning process; it comes form some cocktail of happenstance, desire, curiosity, ambition and need. But at the end of the day, there has to be a degree of foresight -- a sense of where new riches lie. So radical innovation is always one part fortuity and one part clearheaded vision.[first-line bold by author][2002] p.23”

“... all too often, a successful new business model becomes the business model for companies not creative enough to invent their own.[2002] p.46”

“Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.**(emphasis by author)[2002] p.25f”

“If we cant laugh at ourselves, do we have the right to laugh at others?”

“You can't cure ignorance based solely on the basis of a valid argument...”

“Do what you can as you can. Trouble, problems, will come no matter what you do , and you must respond as they come.”