“If customer ignorance is a profit centre for you, you're in trouble.”

“Ignore the misery. Custom invites you to ignore the misery."SHOW YOUR TONGUE”

“Profitability. Growth. Quality. Exceeding customer expectations. These are not examples of values. These are examples of corporate strategies being sold to you as values.”

“...but then the general trouble with ignorance is always that the ignorant person has no idea that that's what they are. You can be ignorant and stupid and go through your whole life without ever encountering any evidence against the hypothesis that you're a genius.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”

“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.Even the people you're paid to shoot at?Well, yeah. There are customers we serve, and customers we service.-Captain Kevyn Andreyasn & General Tagon”